Frequently Asked Questions

We run three Mercedes Sprinter types: the Executive Sprinter (most builds seat 14; configuration confirmed in your quote; corporate setup), the Jet Sprinter (most builds seat 9; ultra-luxury with captain chairs) and the Sprinter Limo (most builds seat 14; event/party configuration). The same vans also run our Sprinter shuttle service for airport and corporate group transport. All vehicles are meticulously maintained and feature premium amenities.

Most Executive and Limo Sprinter builds seat 14 passengers, and most Jet Sprinter builds seat 9 in ultra-luxury captain chairs. Standard Sprinters seat up to 14–15 depending on configuration, confirmed in your quote. Confirm the assigned cabin and seating count. Above 14 passengers (above 9 in the Jet), we can quote a second Sprinter. All configurations include generous luggage space.

Yes. We offer ADA / wheelchair-accessible (WAV) Sprinters across the tri-state (NY, NJ and CT). Choose the ADA / wheelchair-accessible card on the quote form or say so when you call (917) 540-3199, and dispatch will confirm an accessible van for your date.

We provide Sprinter service to all NYC-area airports: JFK International Airport (JFK), LaGuardia Airport (LGA), Newark Liberty International (EWR), Teterboro Airport (TEB) for private aviation, and Westchester County Airport (HPN). We track flights in real-time and adjust pickup times accordingly.

We recommend booking at least 24-48 hours in advance to ensure vehicle availability, especially for weekend and holiday travel. For weddings, corporate events, and large group bookings, we suggest booking 2-4 weeks ahead. Same-day bookings are available based on fleet availability.

Cancellations made more than 24 hours before the scheduled pickup are fully refundable. Cancellations within 24 hours incur a 50% charge. No-shows are charged the full fare. For wedding and event bookings, cancellation terms may vary — please check your booking confirmation.

Yes. Our Executive Sprinter and Jet Sprinter come equipped with high-speed WiFi, USB charging at every seat, and premium sound systems. The Sprinter Limo features Bluetooth connectivity, ambient lighting, and a party-ready sound system. WiFi is also available in our Shuttle configuration.

Absolutely. Wedding transportation is one of our specialties. We offer decorated Sprinter vans for bridal parties, groomsmen, and guest shuttles. Our Sprinter Limo is especially popular for wedding parties. We coordinate multiple vehicles for large weddings and provide on-time guarantees.

Beyond the five boroughs, we service Long Island (including the Hamptons and Montauk), Westchester County, northern New Jersey (Jersey City, Hoboken, Newark, Princeton), and southwestern Connecticut (Greenwich, Stamford). We also provide long-distance service to Atlantic City, Philadelphia, Boston, and Washington DC.

Hourly Sprinter service starts at $200 per hour with a 3-hour minimum, so the smallest hourly booking is $600. Your quote confirms the final price, which can vary with taxes, tolls and availability, and gratuity is separate.

Airport transfers to or from JFK, LaGuardia, Newark, Teterboro and Westchester County start at $600 for the whole Sprinter, not per person.

Airport transfers include 30 minutes of wait for domestic arrivals and 60 minutes for international arrivals. Flights are tracked, so delays move the pickup time at no additional charge.

Yes. Book hourly and the Sprinter stays with your group for the booked window, with as many stops as you like. Waiting time inside the window is included.

Yes. Child car seats and booster seats can be installed on request; mention the number and type when you book.

No. Gratuity for the chauffeur is separate from the rates shown and is at your discretion.